Renewing and cancelling

Renewing the term

On the right of your VPS Overview is the Term box with Runs until and the price.

1. Choose 1, 3, 6 or 12 months at Renew by.
2. Click Renew and confirm the amount.

You pay from your credit. A month counts as 30 days. The new time is added to the current end, so renewing early never wastes anything. If your credit is not enough, top it up first: Topping up credit.

There is no subscription and no automatic debit. The server only keeps running if you renew.

What happens at the end of the term

1. Three days before: you get a reminder by email.
2. At the end: the server is stopped and shows Expired. It can no longer be started. The data is still there. If you renew now, you can start it again.
3. Three days after the end: we delete the server along with its data, credentials and address. This cannot be undone.

The same points are listed in the dashboard under Settings at End of term.

Cancelling

Because nothing renews automatically, not renewing already is the cancellation: the server runs until the end of the paid time and then ends as described above.

If you want to declare the cancellation explicitly, for example for your records, use the form Cancel contracts here. You get a confirmation with date and time right away, also by email.

A server we record as cancelled shows Cancelled in the dashboard.

Before the end

• Back up your data: Backups.
• Change DNS records that point to the server.
• If you move to a new VPS, order it beforehand and move at your own pace. The new server gets its own address.

Questions about terms and invoices: ticket, category Credit & invoices.