Invoices and transactions
Every movement in the history, an invoice for every payment, and what is on it.
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On this page
The transactions
Under Credit → Invoices and transactions (/dashboard/rechnungen), the Transactions tab lists every movement: top-up, starter credit, daily bonus, referral reward, order, renewal, RAM boost, refund, booking by CitexNode. Each line shows the time, type, amount, a note about the service and the balance after it. Credits are marked Gifted or Deposited where that is clear. Use Filter by type to narrow the list.
An order that fails, for example because the registrar rejects a domain, appears as a charge and directly below it as a refund. Net zero.
Invoices
For every paid movement, that is top-ups, orders and renewals, we create an invoice with a sequential number, available as a PDF in the Invoices tab. It shows the name and address from your billing details, the service, the term and the amount. The last 100 invoices are shown; support can send you older ones.
For the first 14 days an invoice has a Withdraw link. It leads to the contract withdrawal form.
Promo codes on the invoice
A bonus from a promo code is a separate entry in the history. The invoice of a later order shows the full price; it was paid from your credit, wherever that came from.
Refunds
There is no automatic transfer of credit back to your bank account. If you stop and have credit left, open a ticket; we check and transfer the amount that comes from top-ups. Bonuses are not paid out.