Transfer a domain to us

A domain you registered elsewhere is transferred to us with the auth code from your old provider. What a transfer costs per extension is shown in the Transfer column of the price table on Domains; it is paid from your credit.

What you need first

1. The auth code (also called AuthInfo or EPP code). You get it from your old provider, usually in the domain management under "Transfer" or "Request auth code". It is only valid for a limited time, so get it shortly before the transfer.
2. The domain must not be locked. Many providers set a transfer lock; you have to remove it there.
3. Enough credit for the transfer price.
4. Ideally a list of your DNS records at the old provider. We can carry over the common records ourselves (website, www, mail, SPF/DMARC/DKIM, Minecraft and TeamSpeak records). Anything else you add in the DNS tab after the transfer; you can also import a zone file in BIND format there.

Request the transfer

1. Open Transfer a domain (also via My services → Transfer a domain).
2. Enter the domain name and click Check. You see the price for one year and the DNS records the domain has today.
3. Leave Copy these records ticked if website and mail should keep working after the transfer. We write them into the new zone as soon as the transfer is done.
4. Enter the auth code and click Transfer. The amount is taken from your credit right away; if the registrar refuses straight away, you get it back immediately.

The domain then shows up under My services.

While the transfer is running, the domain's overview shows Transfer in progress. For .de this usually takes minutes; for other extensions it can take up to five days, because the old provider gets time to object. As soon as the registrar has finished, the domain is active, points to our nameservers and you can add DNS records.

Transfer away from us

In the domain's Auth code & transfer tab:

1. Turn off the Transfer lock if it is on. Some registrars have no lock to switch; the page says so in that case.
2. Click Show auth code and copy it. We fetch it fresh from the registrar at that moment and store it nowhere. Treat it like a password.
3. Request the transfer at the new provider and enter the code there.

The domain stays active with us until the transfer is complete. A transfer does not automatically end the contract with us: if you no longer want renewals, turn off automatic renewal in the overview or cancel.