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Subscribers, feed and webhooks

How your users follow what happens by e-mail or feed, and how Discord or your own system hears about it.

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E-mail subscribers

Your status page has a Subscribe to updates button. A visitor enters their e-mail address and gets a confirmation link; only after clicking it are they subscribed (double opt-in).

From then on they get an e-mail when an incident starts, changes or is resolved, and before every maintenance. The e-mails come from status@statuscx.eu, with your page's name as the sender name. Every e-mail has an unsubscribe link.

How many subscribers your page can have depends on the plan: 100 on Free, 1,000 on Pro, 10,000 on Business. Once the limit is reached, the page takes no new ones; the feed keeps working.

Managing subscribers

Under Dashboard → Services → your status page → Subscribers you see all subscribed addresses and can remove individual ones.

Privacy

  • No tracking in the e-mails, no IP address stored.
  • Unconfirmed sign-ups are deleted after 7 days.
  • Unsubscribed addresses are deleted after 30 days.

Atom feed

Incidents and maintenance are available as an Atom feed, per language:

  • https://yourname.statuscx.eu/de/feed.xml
  • https://yourname.statuscx.eu/en/feed.xml

Feed readers read it, and so do many chat tools and automations. It needs no subscription and has no limit.

Webhooks

Webhooks come with Pro and Business. They report events to another system as they happen:

  • incidents (new, update, resolved),
  • maintenance,
  • component status changes.

You add them under Dashboard → Services → your status page → Webhooks. There are two kinds.

Discord

  1. In Discord: channel settings → Integrations → Webhooks → new webhook, Copy Webhook URL.
  2. In the dashboard click Add webhook, choose the type Discord, paste the URL, pick the events and save.

From then on every event shows up as a message in that channel.

Custom URL (JSON)

For your own system: every event is sent as JSON via POST to your address, with the user agent StatusCX-Webhook/1.0. Your endpoint should answer with a 2xx code within 10 seconds; anything else counts as failed.

Rules for the address

  • https:// only.
  • Only publicly reachable targets, no private networks.
  • After saving, the full URL is never shown again, only the host and the last characters. A webhook link is a secret: whoever knows it can post to your channel.