Tickets and support

Writing a ticket

Under Support → New ticket (/dashboard/tickets): Subject, Topic (General, Game server, Bot, VPS, Domain, TeamSpeak, Deploy, Credit & invoices, Report abuse) and Message, then Submit. In the message, say which service is affected, what you did, what happened and what you expected: the more precise, the fewer follow-up questions.

You cannot attach files in the new dashboard at the moment. Paste short logs into the message as text; attachments in our replies open directly in the ticket.

Replies arrive by email and in the ticket. A ticket stays open until one side closes it with Close ticket, and can be opened again afterwards with Reopen; a follow-up question belongs in the same ticket rather than a second one. The status shows where it stands: Open, Waiting for us, Answered or Closed.

Check first

• Status page: status.citexnode.com shows whether website, dashboard, nodes and email delivery are running, and what we are doing if not.
• Console: errors on startup show up there first. A server that shuts down right away says why in the console.
• Activity: every instance keeps a log in its Activity tab of who did what and when.

Your account

For changes to your account or services we have to be sure we are talking to the owner. So send such requests as a ticket from your dashboard, not by email or on Discord. The new dashboard no longer shows the support PIN we used to ask for.

Reporting abuse

For reports about a server or bot running with us, use the topic Report abuse, or without an account the report abuse form. A report needs the address or name of the service, the time and what happened.